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What You Agree To When You Use b8bd

These terms set out the rules that govern your account on b8bd — how it's opened, how your wallet transactions through bKash, Nagad, and Rocket are handled, and what we both commit to.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-focused termsSubject to local law
b8bd What You Agree To When You Use b8bd
HOW WE UPHOLD TERMS

Our Commitments Under These Terms

These terms are not one-sided. Here is what b8bd commits to on our end — from how we secure your account data to how you can request changes or corrections to your profile.

Account Security

Your account is protected with OTP verification on login and on wallet withdrawals. We never store your bKash or Nagad PIN — transactions are authorised through your own wallet app.

Data Handling

We hold only the data needed to operate your account and process payments. We do not sell your personal information to third parties. Retention periods follow applicable Bangladesh data rules.

Requesting Changes

You can request a correction to your registered name, phone number, or linked wallet at any time by contacting support with valid ID. Changes to payment details require re-verification.

Dispute Resolution

If you believe an account action — such as a transaction hold or account restriction — was applied in error, raise it via live chat or email. We review and respond within two business days.

TERMS CONTACT PATHS

Reach Us About Your Terms Query

If something in these terms is unclear, or you need to raise a dispute about an account action, our support team handles terms-related queries through the channels below. We aim to respond to account and terms questions within one business day.

Live Chat Open the chat widget from any page on b8bd to reach a support agent directly. Use this for urgent account or transaction queries tied to these terms.
Email Support Send detailed terms or account disputes to our support email. Include your registered bKash, Nagad, or Rocket number so we can locate your account quickly.
Account Help Centre Log in and visit the Help section for self-service answers on account status, wallet verification steps, and how specific clauses in these terms apply to your situation.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, wallet rules, account changes, and what happens if something goes wrong.

You must meet the age and eligibility requirements set by your local law and be accessing the platform from a supported region. We verify identity during registration before your account is fully activated.

Yes. All deposits and withdrawals through bKash, Nagad, and Rocket are governed by these terms. Transactions must originate from a wallet registered in your own name to be processed.

We will notify you before any material change takes effect, using your registered contact details. Minor clarifications may be updated without prior notice, but the effective date is always shown at the top of this page.

If we close your account for a terms breach, any pending balance is reviewed against the circumstances. Balances from verified, compliant activity are returned to your registered wallet after the review period.

Contact our support team by email with your registered phone number. We will provide a summary of the personal data we hold on your account, in line with applicable data rules in Bangladesh.

Contact us immediately via live chat. We can place a temporary hold on your account, review recent login activity, and guide you through resetting your credentials and re-verifying your wallet.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.